HOSPITALITY COMMITTEE ESTABLISHED: MAKING PATIENTS FEEL WELCOME
June 6, 2009 -
If you look the word “hospitality” up in the dictionary, it says the friendly and generous treatment of guests. Dr. John Boockvar and the “Hospitality Committee” are ensuring that patients who come to the Department of Neurological Surgery at the NewYork-Presbyterian Hospital/Weill Cornell Medical Center will receive a warm welcome. The hospitality team gathered on June 3rd for the official launch of this effort. Hospitality rounds have begun including the distribution of patient welcome packets filled with valuable information to help guide patients on their surgical journey. Packets are tailored to both in patients and out patients and include a welcome letter from the chairman, a summary of medical advancements in the department, biographies of the neurosurgeons on staff, critical phone numbers and photographs of physician extenders.
The neurosurgeons at Weill Cornell always find time to regularly reach out to patients. Obtaining “direct” patient feedback is considered a valuable tool in maintaining the highest levels of patient satisfaction. Answering questions, responding to concerns, and making patients feel welcome at all times is a top priority. One satisfied patient was recently quoted as saying, “This is like healthcare under the stars. This is truly how healthcare is meant to be.”
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